Ordering Furniture
Choose the furniture you want from our online catalog. If it is available off-the- floor, then we can deliver it to you after you inspect it. If not, then it has to be custom made. You may choose type of wood, wood stain, and fabric. Prices will vary depending on material and fabric chosen. We can sometimes adjust the size but with limitations. If the structural integrity will be compromised, then we will not change the dimensions of the furniture.
Mahogany is readily available. Teak will depend on availability. Narra will also depend on availability of old or used Narra wood. Imported wood can be sourced like oak but will again depend on availability.
We have various types of fabric upholstery choices. We can present to you swatches within particular price ranges. We will advise the pros and cons of the fabric of your choice if there are any. Fabric will depend on availability but there are almost limitless choices. We will usually ask for two options from you.
Yes, you may. The price will adjust from the SRP but will still include the other materials and labor.
No. We are very particular with the type of wood we work with.
We can sometimes adjust the size but with limitations. If the structural integrity will be compromised, then we will not change the dimensions of the furniture.
Yes. Production of the piece will only start when the amount stated on the quotation is settled.
If the wood is available and the fabric arrives on time, then we can usually deliver within 4 to 6 weeks. This will depend on the quantity of your order, and the load of the workshop.
Since we are a specialty furniture manufacturer, we take time to test the quality of the furniture pieces that we produce. We have strict steps to follow and we would rather not rush the production. Not rushing the production means you get the best possible furniture piece.
Payment
- Modes of payment include:
- PayPal
- GCash
- PayMaya
- Credit/Debit Card (Mastercard or Visa)
- Bank Deposit (BDP, BPI, Metrobank)
- In-store (Cash and Credit Card)
Delivery
Yes, we do. A Space Encounters Staff will coordinate schedule of delivery with client or authorized client representative. We deliver Mondays to Saturdays from 11am – 5pm, except Wednesdays.
Delivery charge depends on location. Client will also shoulder entrance fee to private subdivisions if there are any.
Yes. The client will shoulder toll and other fees as well. Costs of packing and shipping to and from our warehouse will also be quoted when necessary.
Depending on the size of the piece, pick up and delivery by an online courier is possible within the workweek. A Space Encounters staff will coordinate this with you.
Inspect the furniture piece once it arrives on your doorstep. The person present at the delivery site is considered authorized to inspect condition of furniture. Once the delivery receipt is signed, it means the furniture arrived in good condition. If the client does not open and inspect the item upon pick-up/delivery, any subsequent complaints of damage(s) will not be accepted.
Return Policy
If you see any defects on the furniture, you may not accept the delivery and have it immediately returned to us. Otherwise, all visible damages and defects must be reported within 7 days from date of delivery. Inspection via digital image sent by the customer to Space Encounters is necessary to verify and examine the manufacturing defect. Any subsequent reports will not be accepted.
When reported within 7 days, Space Encounters will cover expenses for manufacturing defects inclusive of reinforcement of screws/brackets, refinishing and stitching. Modified designs are not covered by any warranty unless stated. Client will still cover pull out and return shipping fees.
Warranty
There is no warranty for furniture pieces that’s why your inspection of the delivered production is important. Be rest assured that the pieces have gone through quality testing and control.
Repairs
Yes. We can re-finish and re-upholster but only furniture pieces from Space Encounters. Repair and refurbishment will only proceed once Service Quotation has been approved and when payment has been made. Client will also shoulder pull out and delivery charges.
Exchanges
As stated in the Delivery and Return Policy sections, items delivered or picked up must be inspected. If you do not inspect it, this voids exchanges or part replacements. However, merchandise to be exchanged must be in good, original condition, unused, and without damages. Items for exchange must be of equal or of higher value. Any corresponding price difference and any delivery charges incurred will be care of the client.
No cash refunds will be given.
Sale or items on promotion that are fully paid are considered FINAL. They cannot be returned or exchanged.
Once finalized, custom or bespoke pieces cannot be cancelled or returned or exchanged.
Once you have finalized the fabric, the wood, and upholstery, and production is ongoing, this is considered FINAL. No refunds.
Store Information
We are mostly an online store but if you want to inspect items and furniture pieces, you may visit us at the Mezzanine, Padilla Building, F. Ortigas Junior Road, Ortigas Center, Pasig City 1605.
Please set an appointment first. You may visit Tuesdays to Saturdays, 10am to 5pm.
The Space Encounters custom-made furniture pieces are all locally produced, 100% made in the Philippines.